Refund Policy

Refund & Return Policy

At WAW!, we understand that sometimes things don't work out as expected. That's why we offer an easy-to-process refund policy to ensure that our customers are satisfied with their purchases. Below, you’ll find the details of our refund policy for different situations:

1. I Received a Defective or Damaged Item, Can I Get a Refund?

If you receive a product that is damaged or defective, we want to make it right for you. Here's how the process works:

• Return Process: You may return the product in the same condition in which you received it, with the original packaging and box intact.
• Refund: Once we receive the returned item and inspect it, we will process a full refund, including any shipping charges incurred during the return.

2. I Received the Wrong Item, How Can I Return It?

In the unlikely event that we send you the wrong item, we’ll make it easy for you to return it:

• Return Process: Please return the product in the same condition you received it, along with the original packaging.
• Refund: Once we receive and inspect the returned item, we will process a full refund, including shipping costs, within 3 days of receiving the product.

3. I Have Changed My Mind, Can I Return What I Purchased?

If you change your mind about a purchase, we offer a return option under the following conditions:

• Before Shipment: If you wish to cancel your order before it is shipped, simply contact us or cancel it directly through your WAW! account. We will process a full refund, including any applicable shipping charges. The refund will be credited back to the original credit/debit card within 7-14 working days.
• After Delivery: If you change your mind after receiving the product, you have up to 3 days to return the item. The following conditions apply:
• Returns must be made according to WAW!’s return policy.
• Products must be in their original, sealed packaging.
• Apparel and costume items must have the original tags and seal intact.

4. I Made a Credit Card Transaction. How Can I Get a Refund?

If you made a payment via credit or debit card, we’ve outlined the different refund processes based on the circumstances:

• Order Canceled Before Shipment: If your order is canceled before shipment, the refund will be credited back to your credit/debit card automatically. The amount will reflect in your card account within 7-14 working days.
• Order Canceled After Shipment but Not Delivered: If your order was canceled after shipment but before delivery, we will issue a full refund in the form of WAW! store credit within 24 hours. Upon request, we can arrange for the refund to be transferred back to your credit/debit card, which may take up to 30 days to appear on your card statement, depending on your bank.
• Order Delivered: If your order has been delivered and you qualify for a return under WAW!’s return policy, we will process the refund after inspection and issue the refund as WAW! store credit within 24 hours. You may also request that we transfer the refund back to your credit/debit card. In this case, it may take up to 30 days for the refund to appear on your card statement.
• WAW! Wallet Refund: If the refund is issued as store credit, you can request to transfer the balance from your WAW! wallet back to your credit/debit card or bank account within 180 days (6 months) from the date of the request.

Important Notes:

• Refunds for returned products are subject to inspection and must meet all return conditions.
• In cases where the return conditions are not met, the product may be returned to the customer, and no refund will be issued.

If you have any further questions or need assistance with a return or refund, please contact our customer service team. We are here to help!